FAQ

Q. HOW DO I CONTACT YZER APPAREL

A.

Be Featured. Feature Us. Get Involved. or Collaborate on a Collection / Design

yzerapparel@gmail.com

For any questions or concerns please contact our customer service team

contact@yzerapparel.com

 

Q. HOW DOES SHIPPING WORK?

A.

Shipping is Free for USA / CANADA above $99.00 CAN (before tax is applied)

Shipping Fee on Items above $19.99 CAN will be $6.99 per Item unless it meets the above criteria for Free Shipping

Expedited Shipping Begins when your order departs our warehouse and or manufacturer, not when its accepted into the system. Please allow two days for the payment to process and 5-7 business days for the product to be crafted as most of our products are made to order. It takes anywhere from 7-30 business days to receive your goods from the date it leaves the manufacturing facility, we do our best to provide up to date tracking on your product so you are kept in the loop. Our fraud prevention team will look over the order and analyze the billing / shipping information. Orders may be placed on hold if any information needs to be verified, to ensure the fastest shipping time for your order please make sure your billing / shipping information matches. If an issue arises you may be subject to provide further information which could delay your shipment. 

 

Q. HOW DO I TRACK MY ORDER? FIND WHERE IT IS?

A.

You will receive an email confirmation once we have received your online order. When the payment is processed and the goods are created / packaged, our team will email you with an approximate date of when to expect arrival. More information will be relayed when the item is closer to the expected arrival date. You may contact us for further inquires in regards to your order below. Please allow us up to 24-48 hrs to reply.

Email: contact@yzerapparel.com

 

Q. HOW CAN I CANCEL AN ORDER?

A.

Unfortunately once you place an order it is entered into production automatically. Since we print to order on most our items we are able to keep costs down but ran into issues of slowed production, therefore we implemented automatic production to try and help with a timely delivery. Our orders are taken and issued to our production team faster now which leads to quicker turn arounds and happier customers. Due to this order cancellations and or modifications are not possible, even if the items haven't shipped yet. If you have any questions or concerns please contact our customer service team at yzerservice@gmail.com

  

HAVE A QUESTION? ASK AWAY

Email: contact@yzerapparel.com